If you can’t find your device’s user manual, contacting human customer service is a reliable solution.

1. Join the Exclusive Post-Sales WhatsApp Group

2. Click the Online Customer Service Icon at the bottom right corner of the website

After you complete registration in the APP and bind your GPS tracker, you can track the location information of the GPS tracker in real time. Additionally, you can also share it with others, and they can synchronously view the relevant data of the tracker.

Below is a professional troubleshooting process (sorted by priority) to resolve common GPS tracker offline issues. Follow the steps in order for efficient problem localization:

1. Troubleshoot Basic Hardware – Charge, restart the device, or verify power connections

2. Troubleshoot Service Subscription – Check if the service subscription has expired

3. Troubleshoot Signal Environment – Inspect network signal & move the device to an open area

If the issue persists: Provide your device’s IMEI number to receive technical support

GPS trackers work by receiving radio signals from satellites. These signals require unobstructed straight-line transmission and have poor penetration—any obstruction will cause problems:

1. Metals (e.g., car trunks, metal boxes) and thick concrete completely block signals, making the device go offline. Tall buildings and trees cause signals to repeatedly reflect and refract; weakened signals fail to meet the number of satellites needed for positioning, leading to weak signal or offline status.

2. Open areas (e.g., car roofs, open parking lots) have no such obstructions. The tracker can quickly receive enough satellite signals, and there’s no need for frequent satellite searching—this also saves power and extends battery life.

Simply put, open areas let the tracker receive satellite signals smoothly, fundamentally resolving offline and weak signal issues.